Shipping
Christmas Shopping
For the best chance to receive your Swans items before Christmas order by the following dates :
- Standard Post order by December 13
- Express Post order by December 16
We ship to most addresses in the world. There are restrictions on some products, and some products cannot be shipped to international destinations
International Customers (outside Australia)
Customs departments within some countries may charge local taxes and duties on imported parcels. These charges are beyond our control as they are regulated by the government of that country. Customers are responsible for paying these charges and accept return fees should they refuse to pay the local duties.
Note that international customers pay reduced prices on products as the Australian Goods and Services Tax (10%) is deducted from your total order amount, which may offset any import costs.
Service Times
Orders are submitted at 9am each business day. Orders placed after 9am are submitted next business day.
Once an in-stock order has been allocated at our warehouse, allow 2 business days* for the order to be packed and shipped.
*exceptions apply for Pre-Orders, customised products etc. where estimated timing additions will be noted on product pages.
All service times quoted are estimates and are subject to operational delays at our warehouse and with the carrier selected. We make efforts to ensure orders are fulfilled in a timely manner however during periods of significant order volumes, we may advise fulfilment delays are expected.
Service times are also subject to operational impacts of Public Holiday’s and other local restrictions.
Shipment times are additional to fulfilment times and are variable depending on the carrier selected for the order and the destination. See our carriers for service time updates:
Australia Post (Standard, Express & International Registered)
https://auspost.com.au/service-updates
NOTE: Carriers may vary from region to region and product to product and may be adjusted at our discretion based on service availability, suitability and/or cost. Replacement service selected will be an equivalent service type where possible.
Click & Collect
Due to operational restrictions, we are unable to offer a collection point for orders placed online. All orders must be sent via one of the shipping methods noted above subject to availability in your region.