In Store
If your item was purchased online, please contact The Locker Room at Sydney Swans HQ on 02 9157 5020 prior to visiting, to ensure we have the item available and are able to assist with your return or exchange request.
Please ensure your return meets the conditions outlined in our Returns & Exchanges Policy and bring your order confirmation email or proof of purchase with you.
To view our current trading hours, please visit the Trading Hours page.
Online
Please contact our customer service team via the Contact Us page and we will be happy to assist.
Please ensure your return complies with the conditions outlined in our Returns & Exchanges Policy before sending your item back to us.
Once your return has been received by our team, please allow 5–7 business days for it to be assessed and processed.
For approved returns, refunds will be processed back to the original payment method used for the purchase. Depending on your financial institution, it may take additional time for the refund to appear in your account.