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Shipping Information

The Swanshop makes it a priority to process and dispatch all orders within 48 hours. Please note that there may be unforeseeable delays during busy periods, and before & after big events such as in the lead up to Finals and post Grand Final. If your order is time critical please give us a call – 02 9357 3388 or email us swansorders@playbill.com.au.

At all times the Swanshop will endeavour to get your order out in the fastest possible time. 

Domestic Shipping

All domestic orders are sent via Australia Post eParcel. Below are the costs and estimated transit times to major cities:

Standard eParcel Post - $7.95*

  • 1-2 business days – Sydney
  • 3-4 business days – Melbourne
  • 3-4 business days – Adelaide
  • 3-4 business days – Brisbane
  • 5-6 business days – Perth
  • 5-6 business days – Hobart
  • Note the above estimates are only a guide and guide and can increase during busy periods such as Finals and Christmas.

Express eParcel Post - $9.95*

  • 1 business day – Sydney
  • 1 business day – Melbourne
  • 1 business day – Adelaide
  • 1 business day – Brisbane
  • 1 business day – Perth
  • 1 business day – Hobart
  •  (it would be advised to allow 1 extra day for delivery)
  • Note the above estimates are only a guide and guide and can increase during busy periods such as Finals and Christmas.

Tracking – you should receive automatic tracking notifications when your order is lodged with Australia Post, is collected, and is on board for delivery.

Your order will be delivered by  Australia Post once your order has been shipped, you’ll receive an email containing a tracking ID on how to follow your order’s journey to your door. Please allow 12 hours (after shipping occurs) for your parcel to register the tracking ID against your order, before attempting to track your parcel.

Parcels can be tracked at - http://auspost.com.au/track/track.html, with your unique eParcel tracking number.

International Shipping

International orders can be sent via Australia Post Air Mail or via FedEx International Priority 

Australia Post International Air - $15.00*

  • Est 3-10 business day delivery to metropolitan areas of major cities†.
  • Tracking - tracking is not available for this option, however we are able to provide a POD on all shipments.

FedEx International Priority*

  • Est 1-3 business day delivery to metropolitan areas of major cities†.
  • Tracking - https://www.fedex.com/fedextrack/html/index.html?action=track&cntry_code=au 
  • This is the quickest delivery option worldwide.

*Postage will be calculated on size and weight and be increased at certain weight thresholds.

† Standard delivery times. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's / FedEx’s control.