Returns & Exchanges
The Swanshop has a genuine commitment to our Swans members & fans - whether you're at a game, in one of our stores or online, shopping at the Swanshop will be an amazing customer experience.
We are committed to industry excellence with customer satisfaction an integral part of this commitment. We understand that repairs, exchanges and refunds may be required in any retail environment.
If you change your mind or receive an unwanted gift, we will happily exchange the item, except for perishable goods, providing the following are met:
Proof of purchase is supplied;
- Goods are in unworn/unused original condition with swing tags still attached;
- Good/s are returned within 30 days of purchase; and
- Good/s are purchased at full price (no sale items).
If the good/s are faulty or different from the description listed, you can choose between a refund or exchange, provided that original proof of purchase is supplied.
Products that are returned as faulty will be assessed by Swanshop before a remedy is actioned. The Swanshop cannot be held accountable for returned goods that are lost in transit. We suggest that these are packed appropriately and sent via registered post. Swanshop management reserve the right to refuse a refund in accordance with this policy. The Australian Retailers' Association endorses this refund policy.
Please note: Sale items are not exchangeable or refundable, and all sales are final, unless goods received are faulty or have a major defect problem, in which case you can choose between a refund or exchange, provided that original proof of purchase is supplied.
Please also note: All memorabilia purchases are final once payment has been made, unless goods received are faulty or have a major defect problem. Therefore, any refunds are not accepted and exchanges can only be made for similar memorabilia items of equal or higher value.
To return an item, please include a note detailing the reason for a refund or exchange and your contact details. In the case of exchanges, please include a prepaid self-addressed mailing satchel so that we may send your replacement item.
Return the package to:
c/- Playbill Pty Ltd
PO Box 410
Paddington, NSW, 2021
Or call us on - 02 9357 3388